Upsell Training Programme
Unlock your hotel's revenue potential with our 3-part Upsell Training Programme—tailored specifically for your property.
Our Training consists of 3 Modules: 1) Main Upsell Training, 2) Multi-Channel Upselling, 3) Nurturing Future Business. All while focusing on Guest Experience.
Our training is new and different to others. We aim to deliver significant results for your property fast.
Unlike traditional training, we skip outdated theories and boring videos. Instead, we teach actual conversations that turn NO’s into YES’s.
Taught by top-upselling receptionists, our programme equips your Front Office Team with ready-to-use phrases and techniques to upsell breakfast, suites, packages, etc... Not only at the desk, but also via all available communication channels.
In addition, we provide Enrollment Training for your Loyalty Programme and Online Support, included in your package.
Training
1. Main Upsell Training
Incremental Revenue
RevPAR impact
GSS
*With Focus on Guest Experience*
2. Multi-Channel Upselling
GSS
Overall Service
Upselling via phone, email and other communication
*With Focus on Guest Experience*
*With Focus on Guest Experience*
3. Nurturing Future Business
Long-Term CRM
Repeat Purchase
Customer Lifetime Value
*With Focus on Guest Experience*
Additional Support (included)
Enrollments Training
Loyalty KPIs
Customer Base
Stronger Marketing
Online Support
Unlimited Tutor Support for your Front Office Team.
Via Email and MS Teams
Learning Material
Online and offline learning material to help consolidate and revise the knowledge.
*With Focus on Guest Experience*
250%
Incremental Revenue
10%
RevPAR impact
50
ROI
Results vary by hotel